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Hello Vaidas,

Thank you for contacting Steam Support.

The purchase of "Counter-Strike: Source" with MasterCard ending in 5426 has been disputed. Your account has been locked due to the payment dispute.

To unlock your account, you will need to contact your bank and have the bank withdraw the chargeback, cancel the dispute and return the funds to Steam for this purchase. As soon as the chargeback dispute is settled we will automatically reactivate your account and the disputed game.

If your bank is unable to withdraw the chargeback, we will need them to fax an affidavit that clearly states that they are unable to withdraw the chargeback and more importantly that the chargeback was not due to the credit card being used fraudulently. Please have them fax it to 425-952-2788 Attn: Fraud Department. Make sure that your bank has included the phone number for their dispute department so that we can verify the statement with them. Please reference this ticket number, 6749-ESFG-8657 , on your cover letter. As soon as we can confirm this information with your bank, we will review the situation and try to get authorization to make an exception and reactivate the account even though the chargeback is still pending.

We understand that this is an inconvenience, but we hope that you understand the logic of our actions. We appreciate your patience with this issue.


As del sito reikalo :)